Shipping Policy

We do our best to ensure that all orders are delivered to our beloved customers in the safest packaging and in the shortest possible time! We have tried to write useful information about estimated delivery times for you in the shortest lines and by summarizing the explanations on this page.

SHIPPING DETAILS

Order Cutoff Time: 6:00 PM (CST) (Monday – Friday)

Order Processing Time: 1-3 Days (Monday – Friday)

Shipping Time: 7-15 Days (Monday – Friday)

*Please note that during promotional periods, shipping may take longer, we will notify you.

DELIVERY LOCATION

We provide delivery service throughout the United States.

If you are not in this area, please contact us for assistance.

ORDER TRACKING

Once your order has been sent to the carrier, we will send you an email notifying you of your order information and the carrier for you to track.

SHIPPING PROBLEMS

Delivery issues can arise due to a variety of factors, including incorrect or incomplete addresses, weather conditions, local postal issues that can delay or even cause delivery to be lost, So:

We recommend checking your mailbox or front door, as some packages may have been left there. You should also ask your neighbors if they have received your package, as delivery personnel may leave packages with neighbors when the recipient is not present.

If you have checked these options and still cannot find your package, please contact your local post office with the tracking number. They will be able to provide you with information about the status of your package and its location.

Please note that we are not responsible for lost or stolen packages once they have been delivered to the address provided at the time of purchase. However, we will do our best to assist you in locating your package and resolving any issues that may arise.

CHANGE OF DELIVERY ADDRESS

To ensure that your change request can be processed, we kindly ask that you contact us within 24 hours of placing your order. We will accept changes made within this time period.

However, if your order has already been processed, we regret to inform you that we will not be able to change the address.

CONTACT US

Email: [email protected]

Working hours: 8am – 6pm (from Monday to Friday)